CUSTOMER CHALLENGE: When I perform multiple cycle tests, I don't see the same results in stand alone mode that I see when using the software, why?

BROOKFIELD ANSWERS: When running a test consisting of multiple cycles you will get three results in standalone mode. They are peak hardness (highest peak of all cycles), hardness of the last peak, and the standard deviation of all peaks. At this time, the TexturePro CT software only provides the hardness of the first peak and the average of all cycle peaks.

Submitted by: anonymous

CUSTOMER CHALLENGE: We are occasionally asked, what is the safe temperature range for our texture probes?

BROOKFIELD ANSWERS:The answer depends upon which probe. Our plastic probes come in two types of material. They are clear acrylic and black delrin. The temperature range for each probe is as follows:

• Acrylic Service Temperature – (0F -150F)
• Delrin Service Temperature – (-40F to 185F)

Submitted by: anonymous

CUSTOMER CHALLENGE: Can the CT3 be connected to a printer or an external computer via the USB or RS232 ports?

BROOKFIELD ANSWERS: No data comes out of either the USB or RS232 port in standalone mode. Data is only available at these ports when running with Texture Pro CT software. We occasionally field related questions whenever customers consider connecting to a PC and writing their own data acquisition software. This is impractical and should be discouraged.

Submitted by: anonymous